Terms & Conditions

Last updated: July 2026

1. Scope

These Terms & Conditions (the “Terms”) apply to all contracts for Amazon FBA prep services between FluxPerfect GmbH & Co OG (“FluxPrep”, “we”) and its clients (the “Customer”).

Our services are directed exclusively at businesses (entrepreneurs within the meaning of § 1 KSchG or § 14 BGB) and not at consumers. The version of these Terms in force at the time the contract is concluded shall apply.

Any deviating, conflicting or supplementary terms of the Customer shall only become part of the contract if we have expressly agreed to their application in text form.

2. Contracting party and conclusion of contract

The contract is concluded with:

FluxPerfect GmbH & Co OG
Holzgasse 18, 6020 Innsbruck, Austria
Company register no. FN 577771 p (Regional Court Innsbruck), VAT ID ATU78045401
Email: info@fluxprep.at, Phone: +43 670 3593934

A contract for our services is formed by individual agreement — typically on the basis of a quote issued by us and its acceptance by the Customer (e.g. by email), or by handing over and processing a specific shipment after prior arrangement. There is no web-shop ordering process.

3. Services

We provide services for preparing goods for Amazon FBA (Fulfillment by Amazon). Depending on what is agreed, the scope of services includes in particular:

• receiving and accepting goods delivered by the Customer or its suppliers;
• inspecting products, quantities and packaging for Amazon compliance;
• labeling (including FNSKU/barcode labels and transparency codes) and polybagging;
• preparation in accordance with applicable Amazon requirements and the Customer's instructions;
• dispatch to Amazon fulfillment centers, generally via the Amazon Preferred Partner Carrier (UPS).

The specific scope of services results from the respective individual agreement. We currently do not offer long-term storage or a return-address service; short-term interim storage in the course of order processing remains unaffected.

4. Prices and payment terms

The prices agreed at the time the order is placed apply. Unless agreed otherwise, our flat fees per unit and a flat fee per box apply. All prices are net and exclusive of the applicable statutory value-added tax.

Shipping costs are passed on to the Customer at the respective carrier's rates.

Invoicing takes place monthly; invoices are sent electronically. Unless agreed otherwise, invoiced amounts are due for payment without deduction within 14 days of the invoice date.

5. Customer's obligations to cooperate

The Customer ensures that goods are delivered on time and in proper condition, and that all information and instructions required for processing — in particular prep instructions via our Excel template, label/barcode data and the relevant Amazon shipment data — are provided completely and in good time.

The Customer is responsible for the accuracy of this information and for ensuring that the goods delivered are marketable and comply with the applicable statutory and Amazon requirements. Delays or additional work resulting from incomplete or incorrect information shall be borne by the Customer.

6. Liability

For damages caused by us, our legal representatives or vicarious agents, we are liable without limitation in the event of intent and gross negligence, as well as for injury to life, body or health.

In the event of slightly negligent breach of a material contractual obligation (cardinal obligation) — one whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely — liability is limited to the foreseeable damage typical for this type of contract. Otherwise, liability for slight negligence is excluded.

Mandatory statutory liability provisions, in particular under the Product Liability Act, remain unaffected.

7. Hazardous goods and excluded items

Our facility is currently unable to process hazardous goods (hazmat). The Customer may not hand over to us any hazardous goods, nor any prohibited, non-marketable goods or goods that violate Amazon's policies. The Customer is liable for any damage arising from a breach of this obligation.

8. Jurisdiction and applicable law

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). To the extent permitted by law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the court with subject-matter jurisdiction in Innsbruck.

9. Final provisions

Should individual provisions of these Terms be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The statutory provisions shall apply in place of the invalid provision. Amendments and supplements to the contract must be made in text form.